FREQUENTLY ASKED QUESTIONS
Who are we?
Aquaflor.ae is the official online store of Aquaflor in the Middle East, offering a variety of luxury fragrances and other cosmetic products. This website is managed by Luxe Law Investment LLC.
Where can I buy Aquaflor products?
You can purchase our products online through this website, or you can come to one of our branches (see FIND US page for more details).
Kindly note that all purchases online are not subject to any rewards program.
Is it safe to share my information here?
Yes. Your privacy is of the highest importance to us. We make sure that your personal information including name, address, contact details and other data stored and collected through this website is safe and protected.
What are my payment options?
You can pay using your Debit/Credit Card, Cash or Card on Delivery. For COD purchases, kindly note it down on the Cart section before Checkout.
Where do you ship?
We ship worldwide.
What happens if my order did not arrive? If my order arrived broken or incomplete, what should i do?
Kindly contact us if your order did not arrive within the given delivery time, or if you received any broken item.
If i change my mind, can i get a refund?
We hope that you are pleased with the products you received from us, but if you do need to return anything, you may return the unused and unopened product to us and we will issue a refund. Bring your original receipt in addition to the item(s) you are returning. All products to be returned must be in its original packaging along with the original sales receipt within 7 days of purchase. Please see our full Return Policy.
Can i add a gift card to my order?
For a personalized touch, we offer the possibility of adding a gift card to your order. Simply add the special note or message you want to include on the Cart section before you Checkout.
Can i make an order through phone?
Yes, you can send us a message in WhatsApp through this number.