You can return any product purchased via the Website in accordance with the terms of this policy:

​

1) This policy is only applicable to purchases made online via the Website; we are unable to process returns for purchases made in-store.

 

2) You may return any unused and unopened merchandise in its original condition, including original packaging within 7 days of invoice date and you will receive a full refund, less shipping. Due to health reasons, we do not accept returns for items that has been opened and consumed.

 

3) Any shipping cost you incur to return the product will not be refunded. The only exception to this is if we have made a shipping error or if the product you receive is defective or damaged.

​

4) All returned products are subject to verification. We are unable to process your refund until we receive the product back. Please ensure that all items being returned are complete, unopened, with original packaging, and are securely sent. Returns that do not meet the above criteria may not be accepted and may be returned to the customer.

 

5) Returns will be processed and refunds will be issued within five to seven business days of receipt.

​

Please Note: If your online order arrived damaged or defective, please bypass the instructions above and contact us (within 7 business days).

Send an email to info@aquaflor.ae and we will get in touch with you as soon as possible. Please remember to include the following information in your email: name, contact number, order number, and reason for return.

​

​